SugarCRM FAQs

What is SugarCRM Community Edition?

Sugar Community Edition is licensed under version 3 of the AGPL. It is an open Source CRM application and the Community Edition is not distributed under a commercial license.  Sugar Professional Edition and Enterprise Edition are distributed under a commercial license. For every edition, customers receive full access to the source code which means they have control over how their CRM system performs now and in the future

What is the difference between SugarCRM offered by Service Push, and SugarCRM offered by SugarCRM?

Service Push offers the the true open source versions of both the vTiger and SugarCRM solutions.  You are free to download the applications on either company’s website and get the open source version for you to install.  In this case, you would have to have a server to install the software, knowledge of how to install and configure the software, and hosting space to allocate for files, and an SSL certificate for security.

When you purchase the Service Push offering, we take care of this for you as a yearly service.  You get the application at no cost, but what you pay for is the following:

  • Setup and Installation of the CRM Software.
  • Servers, and File Hosting.
  • Additional Space, and Users for your company.

Our CRM Packages save you time, money, and infrastructure costs while also providing you with more file space and users in your CRM instance that many other vendors can not compete with.  Our offering starts at $1 per user per month using the open source versions of Sugar CRM and vTiger.  SugarCRM On Demands starts at $35 per User per Month, while vTiger start at $12 per user per month.

What Do I Get when I signup with Service-Push CRM Hosting?

As a customer subscribing to our plans, you get a robust SugarCRM application that is hosted on our high speed and secure servers.  In all our plans, we setup the application for you, setup the hosting, security, and provide the support needed for your business.  Our online resources and support team can help you to configure your CRM application and begin delivering the value of CRM in your small business.

SugarCRM Community is Open Source, why do you charge a monthly fee?

This is absolutely correct.  SugarCRM Community Edition is Open Source and freely available, but every company or developer who downloads the product has to install it, host it, and configure it.  Our monthly fee includes the installation, configuration, hosting, security, backup, and support of the product.  This eliminates the need for your business to lower it’s costs by leaving the technical work and support to us.

About SugarCRM Community Edition

Sugar Community Edition is licensed under version 3 of the AGPL. Sugar Professional Edition and Enterprise Edition are distributed under a commercial license. For every edition, customers receive full access to the source code which means they have control over how their CRM system performs now and in the future.  Our hosting plans make it easy for you to access and setup your own CRM system for your business without the expensive costs, maintenance, and installation effort that goes into it.  All you pay for is hosting fees and we provide customer support, backup of your data, and the hosting.  Check out our Sugar CRM packages below.