Social CRM
What Is Social Customer Relationship Management?
The term Social Customer Relationship Management is the processes a company uses to monitor, engage with, and activate the often large number of loose ties it maintains across open social networks. SRM software supports these processes and Service-Push’s solutions are designed to help you maximize the benefit of this technology. Our integrated SRM solutions are powered using the Salesforce.Com platform and they help you to manage all social network interactions related to your brand while integrating it within the Salesforce.Com platform. In the end, our solutions will help you to track and integrate social conversations into your CRM platform, improve brand equity, increase sales, improve customer service, and keep Product Management informed of what customers are saying about your product.
Social CRM Video Demo Using Salesforce.Com
This demo introduces you to Social Media Lookup features of your leads, contacts, and accounts using a customized version of Salesforce.Com. It illustrates the power of how Marketing, Selling, and Social Media channels can now come together as one to get a full 360 view of the customer.
Current Product Features
- LinkedIn Lookup with Leads, Contacts, and Accounts.
- Facebook Integration with Contacts, and Leads.
- Twitter Lookup.
- Graphical User Interface with Custom Buttons.
Upcoming Features
- Synchronize and Import LinkedIn Information.
- Synchronize and Import Twitter Status Updates.
- Twitter to Case Creation.
- Twitter Campaign Marketing.
Sign Up
To learn more and try our beta product, click below to sign up.
