CRM Consulting Services

Having the right CRM Consultant partners will help you to increase revenue, and customer retention while also increasing customer satisfaction. Service Push’s CRM Consulting practice provides a complete range of customer relationship management consulting services including CRM software installation, Project Management, Configuration, Development, and Onsite Training. We help our clients identify the marketing, selling and customer service capabilities they need to achieve high performance through customer centricity. We also enable them to acquire these capabilities quickly and cost-effectively, and operationalize them with meaningful results.

Project Management

Whether your deploying a Siebel, Salesforce.Com, or Oracle CRM system, the one thing these deployments must all have in common is an effective Project Management Plan and Strategy. Our team of CRM Project Managers have the Project Management and Business Analyst expertise to successfully deploy your next CRM effort. Our seasoned Project Consultants will take you through the Initiation, Planning, Execution, Controlling, and Closing phases of your implementation while delivering all Requirements Analysis, Scope Documents, Project Plans, and Risk Management plans required for your roll out.

CRM Configuration

The unique needs of your business are a vital differentiator to your competitors. At Service-Push we understand that certain deployments of your CRM Strategy will have these unique needs within your system, so we specialize in Configuring, Customizing, and Managing the unique requirements you have for your Salesforce.Com or Zoho CRM system. Whether you want to create custom fields, workflow, validation rules, web to lead forms, or custom objects – Service Push’s team of Developers and Administrators can lower your cost to deploy your unique CRM requirements.

CRM Cloud Administration

Many clients want to lower their ongoing costs of maintaining and managing their CRM systems once they are deployed. Human capital to support CRM systems is noted as the highest cost of implementing a system over a 5 year life cycle. Tasks such as Territory Management, Modifying Workflow, Managing Data, ass imports, reporting, End User Inquiries, and all related Administrative and Support inquiries related to your CRM system. This can be a costly set of resources for your organization ranging from $125,000 – $3 Million annually. Learn more about our CRM Virtual Admins who are queued up in the cloud and ready to handle your next Administrative task with out putting the burden on your internal resources.