Video: Clara Shih Speaks Social CRM

Preparing for A New Kind of Customer Relationship in the Facebook Era (Web 2.0 Expo – Clara Shih) from Steffan Antonas on Vimeo.

Clara is an author, blogger, and entrepreneur who created Faceconnector (initially Faceforce), the first business app on Facebook. Clara talks Facebook, Twitter for Sales and Marketing in this 40 Minute presentation.